Ordering Information
Send your order to: Email your order directly to your sales representative. If you are unsure of who your sales representative is, email it to orders@giraffeus.com. If you are not able to send a proper purchase order, we will send you an order form to fill out and return to us. 
 
Please include the following information in the purchase order so we can get your order processed and on its way as quickly as possible:
 
Purchasing Order #
 
Contact person
 
Billing information
 
Shipping address
 
Shipping method
 
In-hand date (Please refer to the production time indicated on the quote. If the order is rushed please let your sales representative know as early as possible)
 
Any production instruction (such as item color; item material; capacity; decoration method; PMS color#; data pre-load, etc.)
 
Any additional need (such as additional accessories; packaging requirement; )
 
Send artwork in vector file (.eps, .ai, .pdf) directly to your sales representative or to info@giraffeus.com and mention your PO#.
 
For artwork information please check our Art page.
 
Pay for your order: Once we receive your PO we will reply with invoice and payment information. 
Currently, we accept credit cards (Visa, MasterCard, and Amex), Paypal, and wire transfer.
If you have any questions regarding payment write to Flora: floraf@giraffeus.com
 
Cancelling an Order in Production: Our production team moves fast. Cancelled orders are subject to all costs incurred. However, we always try our best to help, speak with your sales representative and see what options are available.
 
More questions? See our FAQ page or contact us.